Guidelines and Policies

If there's one thing we truly love, it's sharing in all the great foodie moments you have. Bouquets when the food exceeds your expectations, brickbats when the service is shocking, chronicles of your food excursions – they all count.

While we welcome your opinions and descriptions of your dining experiences, there are a few things we expect from every user on Xpresseato. Your reviews and photos, as well as your profile and the comments you share, are all subject to Content Guidelines, our Foodie Code of Conduct.

If your activity on Xpresseato doesn't match up to these content guidelines, we reserve the right to take action as we deem necessary. This could include altering or deleting your reviews or comments, restricting your review activity or deleting your Xpresseato account altogether, with or without notice. Xpresseato also utilizes an algorithm to aid in removing suspicious reviews.

If you see content that does not align with these guidelines or our Terms of Service, please let us know. We will consider all reports. However, due to the diversity of our community, it is possible that content disagreeable to you might not meet the criteria to be removed.

Foodie Code of Conduct

Keep out the clutter

To make sure we collectively work towards building the highest-quality content that's useful to everyone, reviews need to be a minimum of 140 characters long for dine-in reviews. That's just about the length of a tweet, so it's convenient even for all you micro-bloggers. If you cover the food, service and ambiance, you shouldn't fall short on characters. We do not have a 140 characters limit for an online order review. However, if any review is filled with junk, we might have to remove the review altogether.

Keep it relevant

Please keep your contributions relevant to Xpresseato. Accounts placing irrelevant, inappropriate or promotional content, reviews with server names, reviews with similar digital signatures that spam restaurants or are based on any already disclaimed or informed policies and practices of a restaurant may be deleted without notice. If your review has been removed or moderated by us and if you repost another experience for the same restaurant, we reserve the right to remove that review too, even though such review might be in line with our content guidelines. In the case of spam, we can restrict your review activity on Xpresseato.

Keep it clean

Whether you're writing a small snippet or a delightfully detailed account of your meal, keep foul/abusive/hateful language, threats, and lewdness out of it. We, just like you, hate junk and will delete it whenever we see it. This also includes (but is not limited to) derogatory comments on someone's protected characteristics (e.g. race, gender, religion) or indication of a personal vendetta against a business and its associates.

Keep it fresh

Only one review per restaurant for a dine out experience and one review for each online order transaction can be submitted and your most recent experience at a place counts. That's what is going to help people when they're trying to decide whether or not to eat there. You're free to edit and update your review based on subsequent visits at any time. Reviews about old experiences (more than 6 months old) will also be deleted from our platform.

Keep it real

Write your review based on facts and your own experiences (e.g. not a friend's or any hearsay experience or based on media reports). Please don't exaggerate or falsify your experience. We do not take sides in cases of dispute, so make sure you can stand by your word. Content that indicates the reviewer hasn't even visited or availed any services from the restaurant will be removed. For example, "Never been here, never want to. Management is horrible and the food is worse!" Deceptive, fake, or misleading reviews will be removed. Reviewing a bunch of fast-food outlets in quick succession (even if you eat at them more often than you should) is considered suspicious activity, and it's likely these reviews will be moderated. Accepting or soliciting a kickback – monetary or otherwise – in exchange for reviews or photographs is also not acceptable, and could result in removal of your profile.

Don't solicit

Identifying or promoting yourself as an official Xpresseato blogger, or using your status to solicit any kind of benefits (including but not limited to accepting money, free meals, drinks) in exchange for reviews, or at the threat of negative reviews on Xpresseato, will not be tolerated. If reports or evidence of such instances are brought to our attention, we reserve the right to delete your Xpresseato profile or take any other action that we may deem fit, no questions asked. Acts that constitute as 'Solicitation' include:

• Explicit/Implied agreement (written or verbal) to write reviews in exchange for money, a free meal(s), drinks, etc.
• Being a part of social media groups (e.g. WhatsApp/Facebook or any other social media platform) which offer incentives in exchange of reviews.

Don't steal

Plagiarism is something we take seriously. Copying others' reviews or photos from Xpresseato or other platforms, or even reposting your own in multiple places on Xpresseato (in full or in part), is something that will not be tolerated and may be removed/ moderated. We trust that you'll play fair and create your own content.

Tell the whole story

If you luck into a free meal or dine as a guest of the restaurant, or have a relevant association with a restaurant or its owners, give full disclosure in your review. We're sure that honesty is the best policy, and other users will respect you even more for it. If you have made it to the major league as a food writer or critic, let us know and we can provide special access for your blog link to appear with your reviews. We love summaries, but incomplete reviews with a manually added link will be removed.

Be yourself

Your profile is your identity on Xpresseato, so keep it real. You're welcome to use a screen name (foodonym, maybe?), but please refrain from using inappropriate names, bios, or profile images. We want to stay clean, and we might end up removing your account depending on how inappropriate your profile is.

Don't misrepresent

Identifying or promoting yourself as an official Xpresseato blogger, or using your status to solicit benefits in exchange for reviews on Xpresseato will not be tolerated. If reports or evidence of such instances are brought to our attention, we reserve the right to delete your Xpresseato profile, no questions asked.

If you are a part of Xpresseato’s influencer program, we will restrict your review activity for the restaurants that you are partnering with, for the program. While we do love your work, letting you review those restaurants will not fit well with the Neutrality guidelines.

If reports or evidence of threat, misrepresentation or such instances are brought to our attention, we reserve the right to delete your Xpresseato profile or take any other action that we may deem fit, no questions asked.

Privacy Policy

Last updated on Febraury 27, 2025.

Xpresseato Limited (Formerly known as Xpresseato Private Limited and Xpresseato Media Private Limited) and/or its affiliates ("Xpresseato," the "Company," "we," "us," and "our,") respect your privacy and is committed to protecting it through its compliance with its privacy policies. This policy describes:

• the types of information that Xpresseato may collect from you when you access or use its websites, applications and other online services (collectively, referred as "Services"); and
• its practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies only to the information Xpresseato collects through its Services, in email, text and other electronic communications sent through or in connection with its Services.

This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, such as restaurants at which you make reservations and/or pay through Xpresseato's Services and social networks that you use in connection with its Services. Xpresseato encourages you to consult directly with such third-parties about their privacy practices.

Please read this policy carefully to understand Xpresseato's policies and practices regarding your information and how Xpresseato will treat it. By accessing or using its Services and/or registering for an account with Xpresseato, you agree to this privacy policy and you are consenting to Xpresseato's collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information Xpresseato requires, Xpresseato may not be able to provide all of its Services to you.

If you reside in a country within the European Union/European Economic Area (EAA), Xpresseato Media Portugal, Unipessoal LDA , located at Avenida 24 de Julho, N 102-E, 1200-870, Lisboa, Portugal, will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services;

If you reside in United States of America, Xpresseato USA LLC, located at 7427 Matthews Mint Hill Rd., STE 105, #324, Mint Hill, NC 28227 will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services;

If you reside in any other part of the world, Xpresseato Limited, located at Pioneer Square, Tower 1- Ground to 6th Floor and Tower 2- 1st and 2nd Floors, Near Golf Course Extension, Sector-62, Gurugram, Haryana - 122098, India will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services.

Your data controller is responsible for the collection, use, disclosure, retention, and protection of your personal information in accordance with its privacy standards as well as any applicable national laws. Your data controller may transfer data to other members of Xpresseato as described in this Privacy Policy. Xpresseato may process and retain your personal information on its servers in India where its data centers are located, and/or on the servers of its third parties (in or outside India), having contractual relationships with Xpresseato.

This policy may change from time to time, your continued use of Xpresseato's Services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.

The information we collect and how we use it

Xpresseato Limited ("Xpresseato," the "Company," "we," "us," and "our” ) collects several types of information from and about users of our Services, including:

• Your Personal Information("PI") - Personal Information is the information that can be associated with a specific person and could be used to identify that specific person whether from that data, or from the data and other information that we have, or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.
• Information about your internet connection, the equipment you use to access our Services and your usage details.

We collect this information:

• directly from you when you provide it to us; and/or
• automatically as you navigate through our Services (information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies).

Information You Provide to Us

The information we collect on or through our Services may include:

• Your account information: Your full name, email address, postal code, password and other information you may provide with your account, such as your gender, mobile phone number and website. Your profile picture that will be publicly displayed as part of your account profile. You may optionally provide us with this information through third-party sign-in services such as Facebook and Google Plus. In such cases, we fetch and store whatever information is made available to us by you through these sign-in services.
• Your preferences: Your preferences and settings such as time zone and language.
• Your content: Information you provide through our Services, including your reviews, photographs, comments, lists, followers, the users you follow, current and prior restaurant reservation details, food ordering details and history, favorite restaurants, special restaurant requests, contact information of people you add to, or notify of, your restaurant reservations through our Services, names, and other information you provide on our Services, and other information in your account profile.
• Your searches and other activities: The search terms you have looked up and results you selected.
• Your browsing information: How long you used our Services and which features you used; the ads you clicked on.
• Your communications: Communications between you and other users or merchants through our Services; your participation in a survey, poll, sweepstakes, contest or promotion scheme; your request for certain features (e.g., newsletters, updates or other products); your communication with us about employment opportunities posted to the services.
• Your transactional information: If you make reservations or purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information. This information may be shared with third-parties which assist in processing and fulfilling your requests, including PCI compliant payment gateway processors. When you submit credit or payment card information, we encrypt the information using industry standard technologies, as further described below under "Payment Card Information." If you write reviews about businesses with which you conduct transactions through our Services, we may publicly display information that you transacted with those businesses.
• Your Public Posts: You also may provide information (such as ratings, reviews, tips, photos, comments, likes, bookmarks, friends, lists, etc.) to be published or displayed (hereinafter, "posted") on publicly accessible areas of our Services, or transmitted to other users of our Services or third-parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, you may set certain privacy settings for such information by logging into your account profile. Please be aware that no security measures are perfect or impenetrable (see "Security" section below). Additionally, we cannot control the actions of other users of our Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. We may display this information on the Services, share it with businesses, and further distribute it to a wider audience through third party sites and services. You should be careful about revealing any sensitive details about yourself in such postings.

We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations.

Information about Your Friends

You have the option to request your friends to join the Services by providing their contact information. If you request a friend to join and connect with you on the Services, we will only use your friend's contact information to process your request.

Information about Your Messages

If you exchange messages with others through the Services, we may store them in order to process and deliver them, allow you to manage them, and investigate possible violations of our Terms of Service and wrongdoing in connection with the Services. If you send information from the Services to your mobile device via SMS text message, we may log your phone number, phone carrier, and the date and time that the message was processed. Carriers may charge recipients for texts that they receive.

Contact Us

If you have any queries relating to the processing/ usage of information provided by you or Xpresseato's Privacy Policy, you may email the Data Protection Officer (DPO) at privacy@xpresseato.com or write to us at the following address.

For Users residing in EU/EEA:

Xpresseato Media Portugal, Unipessoal LDA,
Avenida 24 de Julho,
N 102-E, 1200-870, Lisboa, Portugal

For Users residing in the United States:

Xpresseato USA, LLC
7427 Matthews Mint Hill Rd., STE 105, #324
Mint Hill, NC 28227

For Users residing in any other part of the world:

Xpresseato Limited
Pioneer Square, Tower 1- Ground to 6th Floor and Tower 2- 1st and 2nd Floors, Near
Golf Course Extension, Sector-62, Gurugram, Haryana, 122098

Terms & Conditions

Last updated on March 31, 2023

I. Acceptance of terms

Thank you for using Xpresseato. These Terms of Service (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Xpresseato website at www.xpresseato.com (the "Site") and any related mobile or software applications ("Xpresseato Platform") including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the "Services").

These Terms are effective for all existing and future Xpresseato customers, including but without limitation to users having access to 'restaurant business page' to manage their claimed business listings.

Please read these Terms carefully. By accessing or using the Xpresseato Platform, you are agreeing to these Terms and concluding a legally binding contract with Xpresseato Limited (formerly known as Xpresseato Private Limited and Xpresseato Media Private Limited) and/or its affiliates (excluding Xpresseato Foods Private Limited) (hereinafter collectively referred to as "Xpresseato"). You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the Xpresseato Platform is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate.

In order to use the Services, you must first agree to the Terms. You can accept the Terms by:

• Clicking to accept or agree to the Terms, where it is made available to you by Xpresseato in the user interface for any particular Service; or
• Actually using the Services. In this case, you understand and agree that Xpresseato will treat your use of the Services as acceptance of the Terms from that point onwards.

1. General Terms

These terms govern the use of Expresseato’s services. We reserve the right to update these terms at any time.

2. User Responsibilities

- Users must be at least 18 years old to place orders.
- You are responsible for maintaining the confidentiality of your account credentials.

3. Orders & Payments

- All payments must be made via our online payment system.
- Prices may change based on restaurant policies.
- Expresseato is not responsible for incorrect orders placed by users.

4. Cancellation & Refunds

- Orders cannot be canceled once confirmed.
- Refunds are only issued in case of failed deliveries.

5. Privacy Policy

- We collect personal data to improve our services.
- Your data will not be shared without your consent.

6. Liability & Disclaimer

- Expresseato acts as an intermediary between users and restaurants.
- We are not responsible for food quality or delivery delays.

For any queries, contact us at support@expresseato.com